Newsfiend
05-11-2012, 01:22 PM
He folks, I wanted to let you know that we're working on a fix to resolve this by Monday.
What essentially happened is that the guild data grew so large that it went through a capacity that was put in years ago. Probably a cap that was perceived to never be reached when it was put in place "back in the day". However, over our 13+ years with more and more people playing and being added to guilds, we blew past the cap on some guilds. We've since raised the cap and put in better reporting and alerts should guilds get to a certain size in the future. On Monday, we're putting in some additional tools to look at backups and to generate lists of accounts to restore them to their guilds.
If it hasn't been said already and for what it's worth, I'm very sorry for all the problems and the frustration it has caused any of you.
Should you find that your guild has suffered this issue as well, please put in a Petition and CS will be able to assist you as quick as possible.
Thank you for your patience,
-Thom Terrazas aka, Phathom
On behalf of the EverQuest & SOE Team
More... (http://forums.station.sony.com/eq/posts/list.m?topic_id=186338&post_id=2805410#2805410)
What essentially happened is that the guild data grew so large that it went through a capacity that was put in years ago. Probably a cap that was perceived to never be reached when it was put in place "back in the day". However, over our 13+ years with more and more people playing and being added to guilds, we blew past the cap on some guilds. We've since raised the cap and put in better reporting and alerts should guilds get to a certain size in the future. On Monday, we're putting in some additional tools to look at backups and to generate lists of accounts to restore them to their guilds.
If it hasn't been said already and for what it's worth, I'm very sorry for all the problems and the frustration it has caused any of you.
Should you find that your guild has suffered this issue as well, please put in a Petition and CS will be able to assist you as quick as possible.
Thank you for your patience,
-Thom Terrazas aka, Phathom
On behalf of the EverQuest & SOE Team
More... (http://forums.station.sony.com/eq/posts/list.m?topic_id=186338&post_id=2805410#2805410)